
Privacy Policy
A Happy Host ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our property management, maintenance, and concierge services ("Services").
Information We Collect
We may collect the following personal and property-related information:
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Contact Information: Name, email, phone number, mailing address, and property details.
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Financial Information: Credit card details, billing address, and transaction history (including processing fees for ACH/credit card payments).
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Property Access Details: Smart lock codes, security system credentials, and property identifiers (e.g., Unit 1).
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Service Interactions: Details from service calls, inspections, concierge requests, and communications (e.g., SMS, email).
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Logistical Data: Package contents, storage durations, delivery preferences, and item ownership details.
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Technical Data: IP address, browser type, and cookies from website interactions (see "Cookies" section).
How We Use Your Information
We use your information to:
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Deliver Services (e.g., cabin setup, maintenance, inspections) and process payments, including applicable fees (e.g., 4% credit card fee).
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Communicate about scheduling, service updates, promotions (with consent), and emergencies.
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Manage property access, security protocols, and package handling.
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Customize your experience and resolve disputes (e.g., service issues, payment delays).
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Comply with legal obligations (e.g., contractor liens under TCA § 66-11-145).
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Use testimonials, photos, or messages for marketing (with your consent).
Disclosure of Information
We may share your information with:
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Third-Party Vendors: Subcontractors, payment processors, and delivery services to fulfill orders.
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Legal Authorities: Law enforcement or advisors to comply with laws or protect our rights.
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Business Partners: For joint marketing efforts (with explicit consent).
We do not sell your personal information.
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Data Security
We implement safeguards to protect your data stored in systems like QuickBooks and PDFfiller. However, no method of electronic storage is 100% secure. In the event of a breach, we will comply with applicable laws but disclaim liability for damages beyond our control.
Your Rights
You have the right to:
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Access, correct, or request deletion of your personal information.
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Opt out of promotional communications (email/SMS). Reply STOP to SMS alerts.
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Object to specific data uses (e.g., marketing).
To exercise these rights, contact us at [Your Contact Email].
SMS Communications
By using our Services, you consent to SMS messages for scheduling, updates, and promotions. Message/data rates may apply. To opt out, text STOP; text HELP for assistance.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. Adjust preferences via your browser settings.
Changes to This Policy
We may update this policy periodically. Changes will be posted on our website. Continued use of Services constitutes acceptance.
Contact Us
For questions, disputes, or privacy requests, contact:
Email: services@ahappyhostgsm.com